ACE has over 18 years of industry experience in designing, manufacturing, and servicing environmental test chambers. Our dedication to customer service is evident in our commitment to excellence that continues long after the sale with high quality products and services.
ACE's technical support center is staffed with trained technicians for your technical support needs. In addition, ACE has factory trained technicians strategically located throughout the world to support your needs. All technicians are trained on the latest technology developments on ACE products and stock common parts and refrigerants to meet your immediate repair needs.
From the first contact with our service department, you will be provided with prompt, courteous, and knowledgeable assistance.
ACE is committed to long-term, responsive relationships with our customers. Flexible maintenance and support contracts are available. Don't hesitate to contact us with your questions or problems. It you contact us outside normal business hours, leave a message. We will get back to you the next business day.
1.Warranty period: Comply with international practice, we promise one year of warranty period to our customers.
If the equipment is under the ordinary usage and arise any hardware problem which caused by product itself but human error,we will offer the repair to you.
Firstly, we can provide the spare parts with you. And also provide the solution about the trouble of the products;
Secondly, Please send back the instrument,which will be repaired by our company;
Lastly, we would like to appoint our technical engineer to your company to repair.
1.Consultation for use and maintain;
2.Provide quick-wear parts and spare parts in time;
3.Dispatch technicians to spot to teach users with equipment usage and maintain;
4.One year quality warranty term; 5.Problems caused beyond the quality warranty period, we can resolve in time, collect the fee of maintain and meterials upon the condition.